About this policy
Shop Expert Hub ("we", "us", "our") runs shopexperthub.com. This policy describes the personal information we collect, how we use and share it, and the rights you have over it.
Information we collect
- Order information: name, email address, phone number, delivery and billing addresses and items purchased.
- Customer service: details you share with us by email, phone or the contact form.
- Newsletter sign-ups: your email address and, optionally, your first name.
- Usage data: IP address, browser, device type and the pages you visit.
Card payments are handled by secure payment processors. Full card numbers are never stored on our systems.
How we use information
- To process orders, deliveries, returns and refunds.
- To respond to your questions and requests.
- To send order and shipping notifications.
- To send our newsletter if you've subscribed.
- To secure the website and prevent fraud.
- To comply with legal, tax and accounting requirements.
Cookies
We use cookies and browser storage so your cart is remembered between pages and to understand overall site traffic. You can adjust cookie settings in your browser; disabling them may prevent the cart from working properly.
Who we share information with
We never sell personal information. We share it only with service providers that help us run the store, such as payment processors, shipping carriers, hosting providers and email services, and only as needed — or when required by law.
Your rights
- Opt out of marketing emails using the unsubscribe link or our Unsubscribe page.
- Reply STOP to marketing text messages to opt out. Message and data rates may apply.
- Ask to access, correct or delete your personal information by emailing help@shopexperthub.com.
Depending on your state of residence, you may have further rights under U.S. privacy laws. We respond to verified requests within the required timeframe.
How we protect information
Our site uses HTTPS encryption, and access to customer data is limited to those who need it. No system is perfectly secure, but we take reasonable steps to protect your information and will notify you of a breach where required.
How long we keep information
We retain personal information only for as long as needed for the purposes above and to meet legal obligations.
Children
We do not direct our website to children under 13 and do not knowingly collect their personal information.
Updates to this policy
We may update this policy from time to time. The "Last updated" date shows the most recent version.
Contact
If you have questions about this policy, please contact Shop Expert Hub:
Phone: +1 615-555-0172
Email: help@shopexperthub.com
Our mailing address and hours appear on the Contact page.