30-day return policy
Most physical products may be returned within 30 days of delivery, provided they are unused, complete and in their original packaging.
Order cancellations
Contact us promptly at help@shopexperthub.com or +1 615-555-0172. Orders that have not yet shipped can be cancelled for a full refund.
Non-returnable products
- Software codes and eGift cards after delivery.
- Opened supplements, patches, personal care products and pet food or supplements.
- Used, damaged or incomplete items.
- Items sold as final sale.
Damaged or incorrect items
Please notify us within 7 days of delivery, including your order number and a photo. We'll send a replacement or issue a full refund, including return shipping costs.
Return process
- Email help@shopexperthub.com with your order number and the items you wish to return.
- We'll reply within one business day with a return authorization and instructions.
- Package the items securely and send them using a tracked shipping method.
Please do not send returns without authorization. Unless the return is due to our error, return shipping is your responsibility and original shipping charges are non-refundable.
Refunds
We'll email you once your return has been received and inspected. Approved refunds are issued to your original payment method within 5–10 business days, though your bank may take longer to post them.
Exchanges
To exchange an item, return it for a refund and place a new order.
Gift returns
Gifts marked as such and shipped directly to you are refunded as store credit. All other refunds are issued to the original purchaser.
Contact
If you have questions about this policy, please contact Shop Expert Hub:
Phone: +1 615-555-0172
Email: help@shopexperthub.com
Our mailing address and hours appear on the Contact page.